Thank you for shopping with Palette by D1. We strive to ensure customer satisfaction. Please read our return and refund policy carefully.

1. Returns

We accept returns under the following conditions:

• The item is damaged, defective, or incorrect at the time of delivery
• The return request is raised within [X days] of delivery
• The item is unused, in original packaging, and in the same condition as received

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (not caused during delivery)
• Items without original packaging
• Customized or personalized products (if applicable)

3. Return Process

To initiate a return:

• Contact us at 📧 [your email]
• Provide your order ID and issue details (with images if applicable)
• Our team will review and approve/reject the request

4. Refunds

Once your return is approved:

• Refunds will be processed within [X days]
• The amount will be credited to the original payment method

5. Replacement

• In case of damaged or defective products, we may offer a replacement instead of a refund (subject to availability)

6. Shipping Costs

• Return shipping costs may be borne by the customer unless the product is defective or incorrect
• Original shipping charges (if any) are non-refundable

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your bank or payment provider (processing time may vary)
• If still unresolved, contact us at 📧 [your email]

8. Changes to This Policy

We reserve the right to update or modify this policy at any time without prior notice.

9. Contact Us

For any questions regarding returns or refunds, please contact us at:
📧 Email: [your email]
🌐 Website: https://palettebyd1.com/